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RESPONSIBILITY for equipment remains with the customer from time of delivery to time of pick up. Please be sure equipment is secure when not in use and
protected from the weather. We charge for missing items, breakage and damaged containers.
ADDITIONAL SECURITY DEPOSITS are required on all rental equipment. They may be paid in the form of CASH, MASTERCARD, or VISA. The
amount of deposit varies depending on the item(s) being rental and the size of the order. The deposit will be refunded to you upon return if the equipment is in good order and properly cleaned. If the equipment is being picked up
by our deliver service, the customer may pick up the deposit at the store after everything has been inventoried.
REPLACEMENT COSTS OR REPAIR CHARGES will be assessed on any equipment and containers that are damaged. Make
sure you count and check all equipment with the rental company employee upon receiving it. If you or an authorized individual are not able to be available to receive rental equipment, the initialed contract of the rental employee
will be considered and accurate and valid count of the equipment listed on the contract.
CLEANING CHARGES will be assessed on all items if they are not returned as clean as they were sent out and repacked in the same
container as received. Please make special arrangements when you know you will not be able to clean the items properly before they are returned.
CANCELLATION / ORDER CHANGE POLICY:
- 10% payment of total rentals is nonrefundable if the order is cancelled before 60 days of the scheduled event date.
- The 30% (the initial 10% plus the additional 20%) of total rentals is nonrefundable if the order is cancelled (in writing) less than the 60 days prior to date of scheduled delivery date.
- Within 2 weeks of the scheduled delivery date or customer pick-up, the order must be paid in full, so if you choose to cancel it will be 50% NON-REFUNDABLE
- WITHIN 1 WEEK OF THE SCHEDULED DELIVERY DATE OR CUSTOMER PICK-UP DATE THERE WILL BE A 100% CANCELLATION FEE ASSESSED
- For Linens cancelled 14 days prior or longer to date of scheduled rental there will be a 30% cancellation fee assessed; if cancelled 10 days 100% of the payment will be NONREFUNDABLE.
PAYMENT TERMS: All charges are required to be paid in advance of use and will include a security
deposit which will be refunded when the order has been counted by our staff and checked in. CASH, MasterCard or Visa may be used. The amount will not be finalized until the order has been checked in. Any shortage or breakage will
be included in the amount charged on the credit card or subtracted from the cash deposit.
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